filbert Privacy Policy

This Privacy Policy explains how filbert collects, uses, stores, and protects your personal data when you use our platform in the Philippines.

Last updated: June 2026

What Information Do We Collect?

When you register and use filbert, we collect several categories of personal and technical information necessary to operate the platform and comply with applicable regulations in the Philippines.

Account information: Full name, date of birth, email address, username, and password (stored in encrypted form). Age verification data is collected to confirm you meet the minimum age requirement.
Payment and transaction data: Philippine Peso (PHP) deposit and withdrawal records, payment channel details (such as GCash wallet reference, Maya account identifier, or bank account number), and transaction history. We do not store full card numbers.
Device and browser data: IP address, device type, operating system, browser version, screen resolution, and mobile network operator. This data helps us deliver a stable experience on Philippine mobile networks.
Usage data: Pages visited, games accessed, session duration, bet history, and in-platform navigation patterns. This is used to improve platform performance and personalise your experience.
Cookies and tracking data: Session cookies, preference cookies, and analytics identifiers. See the Cookies section below for more detail.

We collect only the data that is necessary for account management, payment processing, regulatory compliance, and service improvement. We do not collect sensitive personal information beyond what is required for identity and age verification.

How Is Your Data Used?

filbert uses your personal data for the following purposes:

Account creation and management: To register your account, verify your identity, and maintain your profile and preferences.
Payment processing: To process PHP deposits and withdrawals through your chosen local payment channel, and to maintain accurate transaction records.
Platform delivery: To provide access to sportsbook, casino, live casino, bingo, and other services based on your account status and location.
Security and fraud prevention: To detect unusual login activity, prevent unauthorised access, and investigate potential violations of our Terms and Conditions.
Customer support: To respond to your enquiries, process complaints, and resolve account or payment issues.
Legal compliance: To meet obligations under Philippine law, including record-keeping requirements for gaming operators.
Service improvement: To analyse usage patterns, fix technical issues, and enhance the platform based on how players interact with it.

We do not use your data for automated decision-making that produces legal effects without human review, and we do not sell your personal information to third parties for their marketing purposes.

Cookies and Tracking

filbert uses cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is used. The main types of cookies we use are:

Essential cookies: Required for the platform to function. These manage your login session and keep your account secure. You cannot opt out of these while using the service.
Preference cookies: Remember settings such as language preference and display options so you do not have to reconfigure them each visit.
Analytics cookies: Collect anonymised data about how pages and features are used. This helps us identify what works well and what needs improvement. No personally identifiable information is included in analytics data.

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain platform features. We do not use tracking technologies that follow you across unrelated websites.

Data Storage and Security

Your data is stored on secured servers with access controls, encryption at rest, and regular security reviews. filbert applies industry-standard practices to protect personal and financial information from unauthorised access, disclosure, or loss.

Passwords are stored using one-way hashing and are never visible to platform staff. Payment credentials such as GCash or Maya account references are stored only in the form required for transaction records and are not used beyond their original purpose.

We retain your account data for as long as your account is active and for a period thereafter as required by applicable Philippine regulations. Transaction records are retained for the minimum period required by law. When data is no longer required, it is securely deleted or anonymised.

Despite our security measures, no internet transmission is completely risk-free. We encourage you to use a strong password and to log out of your filbert account when using shared devices.

filbert does not sell your personal data. We share data with third parties only in the following limited circumstances:

Payment processors: Data required to process your PHP deposits and withdrawals is shared with your chosen payment provider (e.g. GCash, Maya, or your bank). These providers have their own privacy policies and data handling obligations.
Game providers: To deliver certain games, anonymised session identifiers may be shared with licensed game content providers. No directly identifiable personal information is included.
Regulatory authorities: We may disclose data to relevant Philippine government bodies or regulators when required by law or as part of a lawful investigation.
Service providers: Trusted technical partners who assist with platform hosting, analytics, or security may have limited access to data under strict confidentiality agreements.

We require all third parties to handle your data in accordance with applicable data protection laws and to use it only for the specific purposes for which it was shared.

Your Rights as a User

As a filbert player based in the Philippines, you have the following rights regarding your personal data:

Access: You may request a summary of the personal data we hold about you.
Correction: You may request correction of inaccurate or incomplete data. Some fields can be updated directly in your account dashboard.
Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records. Account closure will trigger a data deletion review.
Restriction: You may request that we limit how we process your data in certain circumstances, such as while a correction request is being reviewed.
Objection: You may object to processing of your data for purposes beyond the core service delivery and legal obligations.

To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and in accordance with applicable law.

Protection of Minors

filbert does not knowingly collect personal data from individuals under the age of 18. Our platform is intended solely for adult users. Age verification is required during registration, and accounts found to belong to minors will be closed and their data deleted in accordance with our policy.

If you believe a minor has registered an account, please contact our support team immediately so we can investigate and take appropriate action.

Policy Updates and Contact

filbert may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of the platform after an update constitutes acceptance of the revised policy.

We recommend checking this page periodically. If you have questions about this Privacy Policy or how your data is handled, you can reach our support team at: [email protected]. You can also visit our FAQ page for answers to common account and privacy questions.

Questions About Your Privacy?

Check our FAQ for quick answers, or create an account to manage your data preferences directly.

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